Returns & Exchanges
At Zirozi, we stand behind our electronics with a 30-day satisfaction guarantee, ensuring you have the right tech for your needs. If you are not completely satisfied with your purchase, we offer a streamlined return process for all eligible devices and accessories.
Initiate Your Request
Log into your Zirozi account and navigate to your order history to select the tech items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Device
Ensure the device is factory reset, all personal data is removed, and the item is placed in its original packaging with all included cables, manuals, and accessories.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt for your records.
Inspection and Refund
Once our technicians verify the condition of the hardware, your refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing